Effective July 20, 2026

Return & Refund Policy

Order cancellation

You may request cancellation within 24 hours after placing an order. We normally process orders within 1-3 business days. If your cancellation request is received before the order has shipped and within the 24-hour cancellation period, the order can be cancelled and refunded. Once an order has shipped, it cannot be cancelled and must follow the return process below.

Return window and eligibility

Eligible products may be returned within 30 days after confirmed delivery. The item must be unused, unworn, unwashed, undamaged, and returned with all original packaging, accessories, manuals, and labels. A receipt or order number is required.

For hygiene and safety reasons, opened personal-care, intimate, sanitary, or consumable products cannot be returned unless they arrived damaged, defective, or incorrect. Customized products, gift cards, and final-sale items are not returnable unless required by applicable law.

How to request a return

1. Email support@sefsdggd.com with your order number and reason for return.
2. For damaged, defective, or incorrect items, include clear photos of the product, packaging, and shipping label.
3. Wait for return authorization and the correct return address before sending anything. Returns sent without authorization may be delayed or refused.
4. Use a trackable shipping service and retain the shipping receipt until the return is completed.

Return shipping fees

If the return is caused by the consumer, the consumer is responsible for the return shipping fee. The specific fee is based on the express company selected by the consumer.

If the return is due to our error, including goods received damaged or not as ordered, the consumer is not required to bear the return shipping fee for that reason.

Inspection and refunds

After the return is delivered, we normally inspect it within 3-5 business days. If approved, the refund is issued to the original payment method. Most financial institutions post approved refunds within 5-10 business days, although the exact posting time is controlled by the payment provider and card issuer.

Original shipping charges, expedited shipping fees, customs charges, and return shipping paid by the customer are non-refundable unless the return resulted from our error or applicable law requires otherwise.

Late or missing refunds

If 10 business days have passed after our refund confirmation, first check with your bank or card issuer. If the refund still cannot be located, contact support@sefsdggd.com with your order number.